Refund policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that Special Offers, Promotions and Discounted Items are "NOT refundable," only accepted for size exchange.

If your return is accepted, you can proceed with the process. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at

We do not provide RETURN labels but we cover the second shipping when EXCHANGING only for USA.

International Shippings will be charged regular 65USD FLAT RATE when exchanging.

To start a RETURN, you can contact us at or through our CONTACT form in the following link:

Please note that returns will need to be sent to the following address:

TMS - Novobt - Virtuos

8404 NW 90th Street - Suite 500

Medley Florida 33166

United States


1-  Please make sure you include in your shipping label the Order Number #_____. 

2. - It is very important to use a "signature delivery service" to guarantee the correct reception of the goods. We will not be held responsible for any lost goods.

3- Advance the tracking number of the shipment to



We will notify you once we’ve received and inspected your return, and let you know if the exchange/refund was approved or not. If approved, we will either ship the new item or you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at